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We love to hear from our customer's and really appreciate your inspirational comments and photos of your achievements and the great places you get to now your mobile again. Why not share your inspirations?
Contact us by mail:
Grace In Age - Aquasoothe Customer Services
55 Waverley Road
Telephone: 0870 443 6042
In 2011 I purchased the new Wheeldrive Travel-Lite which I am delighted with, this new one is everything I expected and more. I thought I would share with you that I recently went on a cruise, people were so impresssed with how easy it was to fold and unfold, that, I became for nearly two weeks a Grace In Age demonstrator. I originally bought my first Trave-Lite back in 2003 and its still going strong, it stays at my office. Thanks again and keep up the good work.
Letter from Mr & Mrs Booth, Norwich
I would like to thank you for the exchange battery received today. My Wife and I (both well into our 80's) appreciate your quick response, and I am please to report that the unit is working fine.
I am writing in praise of your staff at Grace In Age. I have recently acquired a scooter and have had superb service in which everyone has ensured that I have the model that suits all my needs. I am a Senior Citizen with a walking problem and with everyone’s’ help I am now mobile. My sincere thanks to you all from a very satisfied customer.
Earlier this month on the advice of your Customer Services I sent our failing Easybather battery pack by Royal Mail to you for overhaul or replacement: requesting its early return. To our delight this item was returned to us within three days and I write now to thank you and your team for such excellent service. This product has meant to my wife and myself that we have been able to remain in our own home for at least 5 years longer than would otherwise have been the case. Again we thank you for all your excellent assistance.
"My Aquasoothe Travllite is so lightweight and easy to assemble that it always travels with me. Its manouverability makes it ideal for visiting hotels and restaurants as well as shops and supermarkets."
"My Active 8 is so good on rough surfaces and at climbing inclines that it makes visiting country house gardens, markets and flower shows a real pleasure. It is perfect for shopping."
"I enclose a photograph taken recently at Carrick Castle on Lock Goil in Scotland of myself on my Aquasoothe TravelLite which I recently purchased. I am very pleased with the scooter and have taken it on the train and also on coach tours. Many people remark how compact the scooter is."
"This is a picture taken on my scooter at Mistley, Nr Manningtree, Essex. I thought you would like this picture which was taken on my 82nd birthday, what a joy it is to visit such lovely places on my scooter."
"I am very pleased with my new TravelLite scooter, very fast efficient service delivered on time. It is just great I can go shopping again by my-self , It has given my my independance. Thank you once again Aquasoothe."
"The Easy bather arrived securely packed and am very pleased with the unit and subsequent installation, at last I can have a long hot soak in the bath and it is excellent because we just unhook the belt and then my husband can use the bath as well, what a fantastic product only wished we had bought it years ago."
"I am writing to you to tell you how excited I have been since I received my TravelLite Scooter, I have had it over 2 months now it has changed my life, I recently went on holiday to Marbella and for the first time in years I was able to wander around on my scooter by myself, I saw so much more then I would normally see. I am now planning my next trip with my super new scooter. Thank you to all your staff for there wonderfull service."
"May I thank you most sincerely for the way in which you dealt with the changing and return of my scooter batteries. It was prompt and most efficient; something that one has learned not to expect these days.
My dealings with your company has been first rate and I would not hesitate to recommend you to other would be purchasers."
"Thank you for the forewarning of your fitter's visit today. Your fitter arrived as scheduled and most efficiently and expeditiously fitted our Easy Bather as per specification. He afterwards demonstrated it in full working order. My wife was very pleased that your device will be of great assistance in solving what was formerly somewhat of an ordeal. We would commend your fitter for his courteous and efficient service."
"I am writing to say thank you for the extremely efficient way your company operates. Your representative Brian handles the selling of your product with such patience and sensitivity. Just two days and my TravelLite scooter arrived. I've been to my village to visit the shops, post office and friends. For approximately two years I have been unable to do this, I am just so delighted to have my independance back, thank you once again for a wounderful product."
"Thank you for all your excellent service, the Travel lite scooter is so easy to take out in the car, we can go out for days and it makes life much easier to get about. When the weather gets a bit warmer I would like to go to the seaside one day. The last time we went I didn't have the Travel Lite so I couldn't go very far. I would recommend it to anybody."
"This morning I had my bath using your easy bather and I was impressed by the whole experience. It was quite effortless getting out and I am glad I decided to purchase it.
May I take this opportunity of thanking you for your splendid service. It has been a joy trading with you right from the first telephone call to you, the visit from your most courteous, helpful and non pushy representative David, the speed of delivery and the fitting by your capable fitter, it has been almost breath taking. Since the 11th October it has taken only 6 days start to finish, no hastle whatsoever. What a change from the usual 10/14 weeks etc. Once again thank you for everything you have done and may you continue to prosper."
Letter from Carolyn Ginniver
"My new Travel lite is fantastic, the friend I recommende feels the same. I am now settled here in Madrid and my travel lite is just the best thing. I can get it in and out of taxis, travel on buses all around town, it's just fantastic. I speak fluent spanish and have explaned the product to so many people I feel it's become like having a dog, people are so impressed they want to talk to you."
Mrs Yates Andover
Thank you for bathlift recieved today, also for the prompt service you have given. I look forward to good use and many baths with my new lift, especially as my previous one was so successfull and trouble free for over 11 years. with many thanks